This is an opportunity for a disabled person to work with the Social Security Client Experience and Local Delivery team at Social Security Scotland.
Payment: A1 grade, £18,392 – £20,732 pro rata (It is expected that the intern will be placed at the starting point of the pay scale.)
Accountable to: Social Security Client Experience and Local Delivery Unit Manager, Social Security Scotland
Contract: Up to 37 hours per week, flexible depending on preference of successful candidate. 6 month contract with possibility of extension not beyond 12 months
Location: 220 High Street, Glasgow G4 0QW
Closing date: Tuesday 26 March 2019 at 10am
Organisation profile: The devolved government for Scotland has a range of responsibilities which include: health, education, justice, rural affairs, housing and the environment. This division deals with issues relating to benefits that are reserved by the UK government.
The internship offers the opportunity to work in Social Security Scotland as it starts to introduce and deliver more benefits to support people in our society. It will be based in the Local Delivery and Client Experience Unit. This team covers two main areas of work, which are:
- Designing and delivering our local service which will provide face to face support and advice to clients across all of Scotland about the benefits that Social Security Scotland administers and help them to make applications; and
- Client Experience which collect and respond to suggestions, feedback and complaints from our clients and supports clients to make a re-determination or appeal when they do not agree with the decision made on their benefit application.
The internship is for a personal assistant to the senior manager for the Client Experience and Local Delivery team, Miriam Craven. This will involve working closely with Miriam to arrange her diary and appointments. It will also mean looking at her email inbox to check emails and requests she receives and ensure that these are dealt with. This might involve bringing emails to Miriam’s attention or asking other members of the team to do the tasks on behalf of Miriam. This assistance is important in helping with the smooth running of the team so requests are completed on time. It will also make sure that Miriam’s day is well organised and she is well prepared for her meetings.
For further information please download the job description.
Main duties and tasks
The internship is for an Administration/ Personal Assistant for Miriam Craven, the senior manager of the Local Delivery and Client Experience Unit. This will mainly involve –
- monitoring and organising their electronic mailbox to make sure emails, especially those requiring urgent attention, are refered on for action and emails are correctly filed in electronic sub-folders
- organising Miriam’s diary by communicating with her to check what meetings she is able to attend, making sure that her diary is up to date and there are no clashes in appointments
- being the main point of contact for people wanting to meet with Miriam
- organising papers ahead of meetings to make sure Miriam is well prepared for what she needs to talk about
- arranging and booking meetings for Miriam with people she would like to talk to. These may be people who work in Social Security Scotland or in other organisations
- booking travel for Miriam through the travel booking system
- Passion to help create an organisation that puts dignity and respect back in the social security system.
- Ability to work effectively and flexibly with team members, wider Social Security Scotland staff and external partner organisations.
- A positive attitude and willingness to learn.
- Ability to manage your time effectively to meet deadlines, with appropriate support.
- Good clear written communication skills.
- Good IT Skills and be able to use Microsoft Outlook, Word and Excel.
Please note that for Scottish Government or Social Security Internships the successful candidate would need to complete pre-employment security checks before a formal offer of employment is issued. This will include a Basic Disclosure Certificate which can be obtained from Disclosure Scotland.
To apply for one of the WeCanWork Internships you must define as disabled as under the Equality Act 2010 which defines disability as: someone who has a physical or mental impairment that has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
This may include:
- A physical impairment
- A sensory impairment
- A mental health condition
- A learning difficulty such as dyslexia or dyspraxia
- Learning disability
- Any other disability or impairment
- Diagnosed as HIV positive, or with cancer, multiple sclerosis or other long term chronic condition
You must also be unemployed, under-employed (meaning that your current employment does not match your skills or required working pattern) and demonstrate a genuine need for the internship opportunity. For more details please see the application pack.
If you would like to discuss this opportunity with the employer prior to submitting your application, please contact Ayden Mcdonald at Ayden.Mcdonald@socialsecurity.gov.scot.
Interviews will likely be held on Monday 15 April 2019 at 220 High Street, Glasgow G4 0QW.
Completed applications (download below) to be sent by 10.00 am on Tuesday 26 March 2019 to
23 Lauriston Street
Please get in touch with us if you would like support with your application, would like to apply in a different format or have BSL interpreter support to complete the form.
Please download and save the following documents: