Social Security Scotland
£29,013.00
Hybrid/Glasgow or Dundee Office
Closing 28 October, 2024
User Centred Design Internship
Payment: £29,013.00
Accountable to: Senior Performance Analyst
Contract: 12 months
Location: 220 High Street, Glasgow or 17 S Union St, Dundee DD1 4EZ. The role will be a blend of working from home and working in the office each week. There will be flexibility on the balance of working in the office and working from home.
Organisation profile:
Social Security Scotland is an Executive Agency of the Scottish Government. In Scotland there are several devolved benefits, and it’s our responsibility to ensure that they are managed correctly and fairly, delivering the benefits to the 1.4 million people who rely on them.
Dignity, fairness and respect are at the core of everything we do. We demonstrate these values by making our work as transparent and accountable as possible.
We are committed to recruiting a diverse workforce that is representative of the clients we serve. Our benefits will help people from all walks of life in Scotland and it is crucial our workforce reflects this diversity.
We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect and recognise each other’s contributions.
Website: Social Security Scotland – Homepage
As User Centred Design Intern you will:
• Have a passion for user-centred design
• Work closely with User Research and Performance Analytics.
• Work with team members providing support at all stages of the User Centred Design process, including using digital tools to analyse data to measure the performance of our service
• Provide administrative support to each area of User Centred Design
• Help set up meetings to discuss projects or other user centred design activities
• Daily monitoring of Performance Analysis dashboards and reporting to identify areas of concern and possible improvements
• Support the administration of Jira tickets (the system we use for new work requests)
• Provide administrative support
• Advocate for accessibility, assisted digital and inclusive design practices to help teams deliver accessible services that work for all
Person Specification:
Essential skills and experience
• Good analytical and problem-solving skills with the ability to organise and collate information from a variety of sources to support decision making
• Ability to work effectively and flexibly as a member of a team.
• Experience in using Microsoft Office programmes, Excel, Word, Outlook and Microsoft Teams in particular.
• Ability to use good judgement in knowing when to act independently to make decisions / resolve problems, and when to seek further guidance / advice.
• Good interpersonal skills including the ability to ensure effective communication with stakeholders.
• Strong communication skills, and the ability to present information clearly and concisely and with an awareness of the needs of diverse audiences.
• Have a clear need for the opportunity and be able to show how it will help you overcome barriers to achieving your career goals. (this is assessed in the sections motivation for applying, skills development, and current employment status.)
• Must define as Deaf or disabled which includes physical, sensory and mental impairments, neurodivergence, learning disabilities, learning difficulties such as dyslexia or long-term health conditions. (You do not need to give details in the supporting statement unless you wish to. If you do, this will not be removed from the application before the shortlisting panel sees it.)
Desirable skills and experience:
• Have an interest in User-Centred Design (UCD)
• Experience of admin skills, including note taking
• Awareness of web analysis tools, such as Google Analytics, Looker Studio and Tag Manager
• Understanding of using different data tools to transform, analyse and visualise data sets e.g spreadsheets/Excel or Power BI
Additional Information
This role is aligned to the Digital Data and Technology profession, which attracts a £3,000 Digital, Data and Technology (DDaT) pay supplement, after a 3 months DDaT competency qualifying period. To meet the criteria for this supplement, the successful candidate will undertake a short assessment. This will take the form of a presentation on a provided topic. The successful candidate will have time to plan and prepare the presentation in advance before taking their line manager through it.
Download Full job description here: SSS – User Centred Design Internship
If you would like to discuss this opportunity with the employer prior to submitting your application, please contact: Alan Ferguson at alan.ferguson@socialsecurity.gov.scot
Completed applications to be forwarded on Monday 28th October at 10 a.m. to Ellis Moffat at interns@inclusionscotland.org
Download our Internship Application Pack below or you can request one by emailing us at interns@inclustionscotland.org. This will allow you to access a folder containing the following documents in Microsoft Word format:
If you require this in an alternative format, please get in touch by email.
Read all the documents carefully. Fill in and save a copy of either the 'Internship Application Form' or the 'Plain Text Internship Application Form'. For the Supporting Statement section, please remember to match your skills, knowledge and experience to those listed in the Person Specifications of the Job Description.
Return the 'Internship Application Form' or 'Plain Text Internship Application Form' via email to interns@inclusionscotland.org before the deadline.
By clicking on the Download Now! button you will be downloading a zip folder. To access these documents, you will need to double click on the folder.
