Information Management Internship

Job Description:

Organisation profile: We are a Disabled People’s Organisation (DPO), meaning we are led by disabled people and work to support disabled people to live independently and have choice and control in their lives. Our small, friendly team provides information, advice, and practical support, always taking a person-centred approach. We aim to remove barriers, promote inclusion, and create a positive, supportive place to work and learn.

Website: www.gcil.org.uk

Internship overview

This internship will support our work by helping us reconnect with individuals who haven’t been in touch for a while. The intern will review our database, contact people we support to check in, and update records to ensure our information is accurate and current. They will work closely with our Support Service team and gain hands-on experience in administration, data handling, and communicating with supported people. This is a well-defined project with a clear start and end point, offering a supportive environment to build confidence, develop organisational and communication skills, and gain insight into how a Disabled People’s Organisation delivers person-centred services.

Main duties and tasks

· Review the Support Service database to identify individuals who have not been in contact for a while.

· Contact supported people by phone, email, or letter to check in, confirm their current situation, and ask whether they still require our support

· Update and maintain accurate records, including contact details, communication preferences, and outcomes of check-ins.

· Flag any concerns or follow-up actions to the Support Service Team.

· Support the team by organising information, tidying and structuring data, and ensuring records follow our accessibility and confidentiality guidelines.

· Work closely with Support Service colleagues to ensure consistent and person-centred communication.

· Contribute to basic administrative tasks that support the smooth running of the service (for example logging activity, preparing simple reports, filing digital information).

· Participate in team meetings, supervision sessions, and training as required.

Person Specification

Essential

· Experience using Microsoft Office or equivalent tools, with assistive technology if applicable

· Able to communicate clearly and respectfully with a wide range of people, in both spoken and written formats.

· Able to keep information organised and accurate, and follow clear processes

· Works carefully and understands the importance of maintaining confidentiality

· Comfortable speaking with a wide range of people by phone, email, or letter.

· Open to learning and comfortable asking for support when needed

· Manages time effectively, plans tasks, and maintains steady progress to complete projects

· Works in a friendly and patient way, taking a person-centred approach that respects individual needs

Desirable

· Confidence using databases or spreadsheets (training will be provided).

· Experience in any administrative tasks, customer contact, or information handling.

· An interest in communication, data management, or support services.

· Awareness of accessibility or inclusive communication principles.

· Ability to spot patterns or issues in information (e.g., noticing missing data).

Reasonable Adjustments

We are committed to making the recruitment process accessible. Please let us know if you need any reasonable adjustments to take part in the application or interview process, or to help you perform well if selected.

We will do our best to meet your needs and we welcome any questions you may have before applying.

Additional Information

Contract: 420 hours, equivalent of 12 weeks full time or part time over a longer period. Minimum of 2 days / 14 hours per week

If you would like to discuss this opportunity with the employer prior to submitting your application, please contact: Michelle McNamara 0141 5504455

Please send completed application to George Chinwo at interns@inclusionscotland.org by 12 p.m. (noon) on Friday 1 May 2026