Engagement Intern at Social Security Scotland Research Team (Deadline: 10 am Monday 13 December 2021)

Social Security Scotland

Grade B1, approximately £26,995 per annum 

Home working with future options to attend offices in Glasgow or Dundee.

Closing 13 December, 2021

Job Description:

[Image description: Background image is of a laptop, note pad, pen and a cup. Text at the top right reads "Engagement Internship with Social security Scotland." Below this is 3 tick boxes with ‘Full or Part Time, £26,995 per annum and Access to support. We can Work logo at the bottom and Social Security Scotland logo also included.]

Internship overview

The purpose of the internship will be to support the social security research team in Social Security Scotland to deliver the Client Panels research programme.

The intern will work with social researchers in their research with Client Panels members and for the Charter Measurement Framework. This will involve tasks such as preparing newsletters for panel members, assisting with arranging research, managing and using spreadsheets, helping to draft summaries of research findings, taking notes in research interviews and proof reading research reports.

You will have the opportunity to apply and develop a wide range of team working and communication skills.  The role will involve liaising with analysts such as social researchers, user researchers and statisticians, and other social security colleagues such as policy officers and service designers, as well as the panel members.

This is also a great opportunity to gain office experience in an analytical team.

Main duties and tasks

This role will involve most or all of the following:


Communicating with panel members, e.g. sending research invitations out, developing newsletters and responding to queries via email and post.


Supporting the feedback of research results and activities by managing quarterly newsletters to research participants.


Support research carried out by research leads, for example: proof reading surveys, helping set up interviews, taking notes of sessions.


Inputting into write up of research including proof reading reports, assisting with the production of summaries and helping setting up events to share findings.


Helping to run and improve processes for the Client Panels, ensuring data protection rules are adhered to. For example: managing panel registration data and maintaining up-to-date records of members’ contact details.


Person Specification:

No specific qualifications are required for this role but a good standard of English and numeracy is essential.

You should demonstrate the following in your application:


1. Experience of using Microsoft Word, Excel and Outlook to produce written work that is clear, concise and accurate.


2. Good communication skills with the ability to write for and speak to people who apply for or receive Social Security Scotland’s benefits in a friendly and engaging way.


3. Ability to work well and flexibly as a member of a team.


4. Experience of organising and arranging meetings, note taking and production of accessible and engaging written materials.


5. Good attention to detail and ability to follow processes correctly.


6. Good planning and organisational skills including ability to balance different projects and prioritise own workload.


7. Have a clear need for the opportunity, and be able to show how it will help you overcome barriers to achieving your career goals. (this is assessed in the sections motivation for applying, skills development, and current employment status.)


8. Must define as Deaf or disabled which includes physical, sensory and mental impairments, autistic spectrum, learning disabilities, learning difficulties such as dyslexia or long term health conditions. (You do not need to give details in the supporting statement unless you wish to. If you do, this will not be removed from the application before the shortlisting panel sees it.)


Additional Information

If you would like to discuss this opportunity with the employer prior to submitting your application, please contact Hayley Cross at Hayley.Cross@socialsecurity.gov.scot

Completed applications to be forwarded by 10.00 a.m. Monday 13 December 2021 to Naomi Waite at interns@inclusionscotland.org

How To Apply:

Step One:

Download our Internship Application Pack below or you can request one by emailing us at interns@inclustionscotland.org. This will allow you to access a folder containing the following documents in Microsoft Word format:

  • Internship Application Form
  • Plain Text Internship Applicaiton Form
  • Internship Candidate Privacy Notice

If you require this in an alternative format, please get in touch by email.

Step Two:

Read all the documents carefully. Fill in and save a copy of either the 'Internship Application Form' or the 'Plain Text Internship Application Form'. For the Supporting Statement section, please remember to match your skills, knowledge and experience to those listed in the Person Specifications of the Job Description.

Step Three:

Return the 'Internship Applicaiton Form' or 'Plain Text Internship Application Form' via email to interns@inclusionscotland.org before the deadline.


By clicking on the Download Now! button you will be downloading a zip folder. To access these documents, you will need to double click on the folder.