This is a great opportunity for a disabled person (including D/deaf) interested in gaining experience in IT to work with Queens Cross Housing Association in the redesign and implementation of their internal helpdesk software.
Payment: UK Living Wage rate of £9.30 per hour
Accountable to: Queens Cross Housing Association
Contract: 420 hours, equivalent of 12 weeks full time or part time over 6 months (We are flexible regarding work patterns and would be happy to discuss at interview
Location: Head Office, 45 Firhill Rd, Glasgow, G20 7BE
Closing date: 10.00 a.m. on Monday 9 March 2020
Interviews will be likely to be held on either Wednesday 25th and Thursday 26th of March 2020.
For more information on the internship programme (including British Sign Language translation) please click here
If you wish to discuss this opportunity further or need a British Sign Language interpreter to complete an application please get in touch via email email@example.com or via Contact Scotland BSL https://contactscotland-bsl.org/. Inclusion Scotland’s contact number: 0131 370 6708.
We are an innovative and award winning Housing Association, which has undertaken a planned programme of change to ensure we continue to deliver excellent services to all of our customers, now and in years to come. Our vision is Excellent Housing in Vibrant Communities.
We are a community-based housing association located in the north west of Glasgow. We manage nearly 4,500 homes and provide tenancy support and community development activities to enhance the local area.
We are a value led organisation and our values are respect, integrity and aspiration.
We are an equal opportunities employer and welcome applications from all sectors of the community. Outside of the We Can Work Internship programme, the Association operates a Job Interview Guarantee Scheme, which means that if you have an impairment, and meet the minimum criteria outlined within the Job Description, you will be guaranteed an interview.
To support our LGBTI colleagues and to create an inclusive environment we have signed up to be a Stonewall Diversity Champion. Working with Stonewall Scotland, we ensure that all our policies, procedures and staff benefits align with best practice for sexual orientation, gender identity, equality, diversity and inclusion.
Queens Cross have used SysAid as the core software for their helpdesk for several years. Over that time, the system has been customised to suit our requirements. As we become more focussed on mobile working, a need has arisen to provide the same levels of support to staff who are not connected directly to our network. We have therefore, taken the decision to completely redesign the helpdesk environment to improve service to traditional office-based colleagues but also to provide the same level of support to those working on mobile devices.
As an intern in the ICT Department you will play a supportive role in the redesign and implementation of our internal helpdesk software.
Firstly, you will be working closely with an experienced member of IT staff to gather information from our staff and you will assist in deciding how best to structure the helpdesk to meet both staff and corporate requirements. Once complete, you will assist in the actual building of the system, using the answers and demands from staff to steer your decisions.
Main duties and tasks
- Work closely with the IT Team to design the functionality and look and feel of the QCHA Service Desk software
- Help to design and deliver a user survey which will deliver meaningful information on how staff currently use our helpdesk
- Use Microsoft Office software to record actions and produce weekly progress reports
Essential skills and experience:
- The post holder will be educated to Standard Grade or National 5 in English
- Reasonable understanding of Microsoft Server based networking
- Good interpersonal and communication skills and the ability to effectively deal with difficult customers in a calm and professional manner.
- Good planning and organisational skills, including ability to prioritise workload and meet deadlines, with appropriate support.
- Ability to use good judgement in knowing when to act independently to make decisions / resolve problems, and when to seek further guidance / advice.
- Good IT skills in Microsoft Office packages, i.e. ability to use Word, Excel, Outlook.
- Ability to work effectively and flexibly as a member of a team.
- Have a clear need for the opportunity, and be able to show how it will help you overcome barriers to achieving your career goals. (this is assessed in the sections motivation for applying, skills development, and current employment status.)
- Must define as Deaf or disabled, which includes physical, sensory and mental impairments, autistic spectrum, learning disabilities, learning difficulties such as dyslexia or long term health conditions. (You do not need to give details in the supporting statement unless you wish to. If you do, this will not be removed from the application before the shortlisting panel sees it.)
- Some experience and understanding of the role and functions of an ICT help desk
- Some understanding of SQL database querying and general database requirements
To apply for one of the We Can Work Internships you must define as disabled as under the Equality Act 2010 which defines disability as: someone who has a physical or mental impairment that has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
This may include:
- A physical impairment
- A sensory impairment
- A mental health condition
- A learning difficulty such as dyslexia or dyspraxia
- Learning disability
- Any other disability or impairment
- Diagnosed as HIV positive, or with cancer, multiple sclerosis or other long term chronic condition
- You must also be unemployed, under-employed (meaning that your current employment does not match your skills or required working pattern) and demonstrate a genuine need for the internship opportunity. For more details please see the application pack.
If you would like to discuss this opportunity with the employer prior to submitting your application, please contact: David Dick, IT Manager, firstname.lastname@example.org
Completed applications to be forwarded by 10.00 am on Monday 9 March 2020 to:
By email: email@example.com
22-24 Earl Grey Street,
Please download and save the following documents:
Job Description: Queens Cross Housing Association IT Intern
Candidate Privacy Notice: 2.5 Internship Candidate privacy notice
Equalities Monitoring Form: 2.4 Equalities-Monitoring-Form-2018
Internship Application guidebook: Accessing-Work-Guidebook-PDF