This is an excellent opportunity for a disabled person (including D/deaf) who has an interest in social research and the work of Social Security in Scotland. The successful candidate will be able to develop skills in engagement and communications as well as gaining office experience in an analytical team.
Accountable to: Carole Edwards
Contract: 52 weeks full time (part time/job share or flexible hours also considered)
Location: 220 High Street Glasgow, G4 0QW
Deadline: 10:00 AM on Monday 30 November 2020
Due to the COVID -19 pandemic, Scottish Government staff are currently working from home. As the situation changes and guidance is updated, it may be possible to work some days in the Glasgow office.
Please note that if the COVID 19 situation improves markedly in the later months of the internships, this internship may involve travel to support research in various locations. The successful candidate must be willing to either travel using their own transport, or via public transport. We are happy to discuss ways in which candidates could be supported to make this possible. We will not except anyone to travel while there are still public health concerns.
Organisation profile: The devolved government for Scotland has a range of responsibilities which include health, education, justice, rural affairs, housing and the environment. Since 2018, the Scottish Government has also gained responsibility for the delivery of some social security benefits. Social Security Scotland is the agency responsible for the operation and delivery of these benefits. You can find more information about Social Security Scotland via their website:
To help design the system of social security in Scotland, the Scottish Government set up the Social Security Experience Panels. The Experience Panels are made up of people who have experience of at least one of the benefits that will be part of the social security system in Scotland. Panel members take part in research activities that help create and inform Scotland’s social security system. You can find out more about Experience Panels here.
In 2020, a new team began work to form Client Panels, made up of individuals across Scotland who have applied for or received payment from Social Security Scotland. Client Panel members have volunteered to take part in ongoing research projects which will help design and improve the social security system in Scotland. The Client Panels research will mirror the Experience Panels approach but with a focus on improvement rather than design.
The team includes social researchers and staff who work on communication with panel members, managing spreadsheets, and finance processes.
The purpose of the internship will be to support the social security research team in the Scottish Government and Social Security Scotland to deliver the Experience and Client Panels research programme.
The intern will work with social researchers in their research with Client and Experience Panels members. This will involve tasks such as running newsletters for panel members, assisting with arranging research, helping to draft visual summaries of research findings, taking notes in research interviews and proof-reading research reports.
You will have the opportunity to apply and develop a wide range of team working and communication skills. The role will involve liaising with analysts such as social researchers, user researchers and statisticians, and other social security colleagues such as policy officers and service designers, as well as the panel members.
This is a great opportunity to gain office experience in an analytical team.
Main duties and tasks
Essential skills and experience:
This role will involve most or all of the following:
- Communicating with panel members, e.g., sending research invitations out, developing newsletters and responding to queries via email.
- Supporting feedback of research results and activities by managing quarterly newsletters to research participants.
- Support research carried out by research leads, for example: proofreading surveys, helping set up interviews, taking notes of sessions.
- Inputting into write up of research including proofreading reports and assisting with the production of summaries.
- Helping to set up and run processes for the Client Panels, ensuring data protection rules are adhered to. For example: managing panel registration data and maintaining up-to-date records of member’s contact details.
No specific qualifications are required for this role but a good standard of English and numeracy is essential.
You should demonstrate the following in your application:
- Experience of using Microsoft Word, Excel and Outlook to produce written work that is clear, concise and accurate.
- Good communication skills with the ability to explain complex information creatively to different audiences.
- Experience of organising and arranging meetings, note taking and production of accessible and engaging written materials.
- Good interpersonal skills with ability to work effectively and flexibly as a member of a team.
- Ability to work independently using own initiative and seek help and work with others where needed.
- Good planning and organisational skills including ability to prioritise workload.
- Have a clear need for the opportunity and be able to show how it will help you overcome barriers to achieving your career goals. (this is assessed in the sections motivation for applying, skills development, and current employment status.)
- Must define as Deaf or disabled which includes physical, sensory and mental impairments, autistic spectrum, learning disabilities, learning difficulties such as dyslexia or long term health conditions. (You do not need to give details in the supporting statement unless you wish to. If you do, this will not be removed from the application before the shortlisting panel sees it.)
If you would like to discuss this opportunity with the employer prior to submitting your application, Please contact Carole Edwards at Carole.Edwards@gov.scot
Completed applications to be forwarded by 10am on Monday 30 November to: firstname.lastname@example.org
Job Description: Engagement Internship JD
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