Disability Inclusion in Hospitality, Travel and Tourism

Removing the fear of getting it wrong for employees and employers in Scotland


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Back by popular demand! Additional Workshops running between 17th May to 26th May

Inclusion Scotland, a national Disabled People’s Organisation, is offering free training workshops to all who work in the Tourism and Hospitality Sector in Scotland.

The courses are fully funded through the Tourism Recovery Fund and supported by Skills Development Scotland and are open to all who meet following criteria:

  • Age 16 and over
  • Works full / part time in Scottish Hospitality or Tourism
  • Resident in Scotland


Why is this training important?

There has never been a more important time for the industry to invest in its most valuable asset, its people. With Covid 19 and Brexit having a real impact on the sector’s ability to attract and retain people.

To help Scotland’s Travel and Tourism Industry recover, we are proud to provide our knowledge and experience to this valuable sector. For example we will cover language, what to do if you get it wrong and how to approach disability in a way which is respectful and with practical guidance on how to be the change you want to see in society.

Our workshops will help increase your confidence and knowledge to attract, recruit and retain well qualified, motivated staff in challenging times, with practical advice and guidance to help make your business more accessible and inclusive for customers and employees alike.


20% of the working population in Scotland define as disabled.

Who is eligible for the training

This training is open to all employees, employers and self-employed in Tourism and Hospitality across Scotland working towards a more inclusive and accessible workplace and society.


What you get from the training

All participants will have…

  • opportunity to apply reflective practice on their own and that of their organisations culture and application in relation to their willing and effectiveness in including disabled people.
  • increased confidence in their ability to provide an inclusive working environment.
  • the tools to attract a wider and more diverse range of candidates to their organisation.
  • increased confidence in their ability to approach and provide the right support for their employees.
  • increased knowledge of services and funding to support in work reasonable adjustments.
  • resources to help make their company policies and recruitment process more inclusive for all.
  • a toolkit to take away and support the implementation and application of the learning.
  • Increased knowledge and appreciation of accessible tourism and purple pound to your organisation.


83 % of disabled people acquire impairment during their working life.

How it works

It is an online course.
There will be two trainers in attendance and we will be using break-out rooms and interactive polling system Slido. It will be delivered on the Zoom platform.

You are responsible for providing the equipment necessary to access Zoom (computer / laptop / smartphone with camera and microphone, with internet access), and a quiet place to take part.

The training is delivered in two parts;

Part 1:
You will be introduced to some new and old concepts and provided with space to explore what they mean to you and your organisation or business.

Part 2: (Takes place 1 week after the first session)
It offers the opportunity to reflect on any changes, including difficulties faced in applying the learning during this time. It is packed full of practical application ideas, activities, information and guidance.


How to apply

There are 3 steps to the application process for training. These are as follows:

Step 1: Book your training slot online
We have two additional slots – split over four training sessions – over the month of May.
Use the link below to go to our Eventbrite booking process.

Book your training

Step 2: Download and complete the training application form
You must complete and return the application form before your training date.
Please also download and complete our equal Opportunities form.

Get the application form here

Get the equal opportunities form here

Step 3: Return completed application form
Please send your completed application form to training@inclusionscotland.org


Training Resources

For further information on the Training session, please download our promotional brochure here.


Additional Requirements

If you require assistance to fill out the form or require the form in a different format, please email us at training@inclusionscotland.org

Please also let us know if you require any adjustments to take part in the training session. Such as but not limited to;

  • information in advance,
  • to include your BSL interpreter,
  • request other communication aid,
  • additional/extended breaks.


Over 400,000 people a year leave work due to an impairment related issue.