Inclusion Scotland is unable to give individuals support or advice. Below are links to information and organisations that we hope you will find useful. We will send new sources of information via our ebulletin and update the list below. If you have links to any support or information that you think will be of use to disabled people at this time then please email email@example.com.
Links to external websites and material are provided for information and should not be taken as Inclusion Scotland’s recommendation or approval. We are not responsible for the accuracy, legality or content of these external sources.
National Assistance Helpline by Ready Scotland
If you’re at high risk from Covid-19 and need practical or emotional support, including help with food and medicine delivers call the helpline 0800 111 4000 or text 0800 111 4114 between 9am and 5pm.
Information and help for disabled people by Disability Information Scotland
Call, 0300 323 9961 between 9:30 am and 4pm. If you call them and you get their Voicemail, please leave a short message with your contact details and they will get back to you. Alternatively, you can email them at firstname.lastname@example.org.
Are you worried about paying your bills because of coronavirus? by Citizens Advice Scotland (CAB)
Information on accessing financial support during Covid-19. Available in Easy Read. You can also call 0800 028 1456 for free, confidential support.
National Wellbeing Hub by PRoMIS
If you work in health or social services in Scotland then this site is for you. It features resources and support.
COVID-19/Coronavirus: Safety Advice for Survivors by Women’s Aid
Women’s Aid know that COVID-19 will have serious impacts on the lives of women and children. They want to reassure survivors and local specialist services that they are here for you and will be doing everything they can to support you during this challenging time.
Details of how to contact your local council are at the bottom of this page.
Coronavirus Community Assistance Directory by SCVO
Use the search to find organisations that are able to offer non-medical help directly to people.
How to volunteer safely in Covid-19 by Volunteering Matters
Advice to organisations or groups who want to get their people volunteering safely, for the first time or maybe doing different activities.
Glasgow Helps by GCVS (Glasgow Council for the Voluntary Sector)
Online Directory of Glasgow Community Support Around Covid19.
General Information on Covid-19
Accessible Information on Covid-19 by the British Deaf Association
Features British Sign Language Videos on information and latest news.
BSL Videos of Scottish Government Covid-19 News by British Deaf Association
Videos of news of Covid-19 from the Scottish Government in British Sign Language. Including the First Minister’s briefings.
Coronavirus advice by coronavirusadvice.scot
Free, practical advice and information on the coronavirus pandemic for the citizens of Scotland. Connect with one of their dedicated coronavirus advisers, available Monday to Friday, 9am to 5pm.
Call: 0808 800 9060
Email: via their website.
Coronavirus (Covid19) Help and information by Disability Information Scotland
Disability Information Scotland are updating their website with links to important sources of official information on Covid19 as well as news of the groups who can help you in your local area.
Coronavirus: Support for household finances by House of Commons Library
This Commons Library briefing paper outlines the measures introduced by the Government, and other authorities, to support household finances during the coronavirus (Covid-19) outbreak.
Easy read information and UK guidance about coronavirus by Keep Safe
Guidance on Covid-19 in Easy Read format.
Coronavirus (COVID-19): framework for decision making – easy read version by the Scottish Government
Easy read version of the information about how the Scottish Government make decisions about the coronavirus outbreak.
Information about COVID-19 or Coronavirus Easy Read by People First
Information on Covid-19 in Easy Read format including Government Guidance. Updated information in easy read is published on their website.
Links and tips for the PDA community during the Coronavirus pandemic by PDA Society (Pathological Demand Avoidance)
Links to new and existing resources and some helpful approaches plus a list of free resources that are available whilst social distancing or self-isolating.
Scottish Government advice and policy by the Scottish Government.
For up-to-date on-line information and advice relating to the COVID19 virus.
Scotland’s Route Map Through and out of the Crisis – Phase One Easy Read information
Easy Read information on Phase One of the Scottish Government’s plan to ease lockdown.
Information on Personal Protective Equipment (PPE)
Coronavirus (COVID-19): public use of face coverings by the Scottish Government
Guidance on the personal use of face coverings during the coronavirus (COVID-19) pandemic.
Information on Shielding
Coronavirus (COVID-19): Shielding – A Way Forward for Scotland by the Scottish Government
An update on the future direction of shielding policy in Scotland.
The Scottish Government updated their guidance on shielding on Thursday 18 June. Read about this update.
Coronavirus (COVID-19): shielding support and contacts by the Scottish Government
Details of shielding support for at risk people to arrange for food and medicine deliveries, and other support services.
Information on Social Distancing
Coronavirus (COVID-19): staying at home and away from others (social distancing) by the Scottish Government
Rules on staying at home and away from others to help protect the NHS and save lives.
Information on Testing
Coronavirus (COVID-19): access to testing by the Scottish Government
Guidance on who can access the expanded testing programme in Scotland.
Coronavirus (COVID-19): testing for key workers in Scotland by the Scottish government
Guidance on coronavirus testing for key workers who are showing symptoms.
SILC Statement on NHS and Rights of Disabled People by Inclusion Scotland
The Scottish Independent Living Coalition of Disabled People’s Organisations has produced a statement about access to healthcare for disabled people during COVID-19 pandemic.
Social Care Support
ALLIANCE Live podcast: Advice for Personal Assistant employers on COVID-19 by The Alliance
Listen to Colin Millar from SPAEN, with advice and support for people who employ personal assistants during COVID-19. Transcript available.
Coronavirus (COVID-19) – key workers definition and status: letter from Cabinet Secretary and COSLA by the Scottish Government
The letter confirms social care staff are essential workers.
Coronavirus (COVID 19): guidance on changes to social care assessments by the Scottish Government
Statutory guidance for local authorities on sections 16 and 17 of the coronavirus Act 2020.
Coronavirus (COVID-19): Personal Protective Equipment (PPE) for personal assistants by the Scottish Government
Are you a Personal Assistant (PA), or employ a PA? The Scottish Government has come up with guidance for PAs for using personal protective equipment (PPE). A helpline is available 0300 303 3020 for PAs to find their local supplier. PAs will need proof of their employment to access the PPE.
Coronavirus (COVID-19): unpaid carers providing personal care by the Scottish Government
Are you a family member or friend who is looking after someone who is more at risk due to Covid-19? The Scottish Government has come up with some guidance for you as an unpaid carer for using personal protective equipment (PPE). You can get your supplies locally through your local carer centre.
Extending PPE access to all social care providers by the Scottish Government
From Monday 27 April, local Hubs will distribute PPE supplies to the whole of the social care sector where normal supply routes have not been successful.
Frequently asked questions to accompany Scottish Government and COSLA guidance on Self-Directed Support option 1 and option 2 during the coronavirus pandemic
by Social Work Scotland
These FAQs are for Employers of Personal Assistants (PAs), Personal Assistants employed by people using a Direct Payment and for organisations who provide independent advice and support to employers. These Frequently Asked Questions accompany National Guidance.
New Social Care Guidance by the Scottish Government
New social care guidance on Self Directed Support options 1 and 2 from the Scottish Government, COSLA and Social Work Scotland. The guidance makes it very clear that you should be offered flexibility with your budget. The guidance can be found on the Scottish Government’s website.
Responsive technical help by Iriss
Available if you work in the social work or social care sector in Scotland. If you are having difficulty getting something on your computer, tablet or phone to work, Iriss will help find answers to your problems.
Social Security Scotland
Making sure people impacted by Covid-19 get our support by Social Security Scotland
Changes to the way Social Security Scotland will administer Pregnancy and Baby Payment, Early Learning Payment, School Age Payment Young Carer Grant and Funeral Support Payment. These changes are to enable people to still access support should Covid-19 impact their ability to get an application in within set timescales.
Accessing Social Security Scotland services by Social Security Scotland
Social Security Scotland are continuing to process applications and make payments.
- You can continue to access information on Social Security Scotland services and apply online, 24 hours a day, 7 days a week on mygov.scot/benefits.
- General enquiries can now be made via Social Security Scotland’s Facebook and Twitter accounts.
- Social Security Scotland are currently unable to answer incoming calls from clients to the Freephone helpline. However, for clients who are only able to access support by phone, they can leave a voicemail between 8am and 6pm Monday to Friday and will be called back within 48 hours.
Clients can now send in evidence online by Social Security ScotlandSocial Security Scotland are now able to accept evidence uploaded online.
Changes to carers benefits by Social Security Scotland
Carers will continue to receive Carer’s Allowance from the DWP, even if they are no longer able to provide the required 35 hours care in person because they, or the person they are caring for, are ill or self-isolating as a result of COVID-19.
Coronavirus Covid-19 BSL Videos by NHS Inform
British Sign Language video explaining steps you can take to help avoid infection from coronavirus (COVID-19) and self-isolation advice.
COVID-19: information for the respiratory community by British Thoracic Society
Information, guidance and resources to support the respiratory community during the COVID-19 pandemic. This page is updated as new information becomes available.
Coronavirus (COVID-19) and Cerebral Palsy by Bobath Scotland
Advice for people with cerebral palsy and those that support them to answer key questions about coronavirus and Cerebral Palsy.
Mental Health Support by Samaritans Scotland
Samaritans Scotland continue to operate a telephone service. Telephone 116 123 day or night every day of the year for free. Or email email@example.com.
Helpline by Breathing Space Scotland
A telephone service for anyone feeling low, anxious or isolated in the evenings (6pm-2 am) and at weekends ( 24 hours a day) on 0800 83 85 87
The Silver Line provides friendship and advice 24 hours a day for older people on 0800 4 70 80 90.
Calm together by Calm
Calm have handpicked some of our favourite meditations, sleep stories, movement exercises, journals, and music. All of the resources on this page are free to use, and to share.
Clear Your Head by Healthier Scotland
The coronavirus outbreak has changed daily life for us all in Scotland and has had a real impact on how many of us are feeling. IClear Your Head havet tips to help get you through it.
CAMHS Resources by CAMHS
A website created for young people, carers and professionals to pool together lots of helpful resources from across the internet that are available to help support your mental health and well-being.
Coronavirus and your wellbeing by mind
Information and advice to help you cope with Covid19 and how to look after your wellbeing.
How to look after your mental health during the Coronavirus outbreak by the Mental Health Foundation
Tips and resources on looking after your mental health at this time.
Mental Health At Work by Curated by Mind, supported by The Royal Foundation and their partners.
Paying attention to workplace mental health has never been more important. Mental Health at Work is here to help you find what you need.
Resources for keeping well by Penumbra
Tips on keeping well, free resources on maintaining good mental health.
Talking about Mental Health During the Coronavirus Outbreak by See Me
Helpful guidance on how to look after your mental health and those of the people around you. Designed for people who are feeling anxious or worried about Coronavirus, or have been asked to stay at home or self isolate.
Coronavirus (COVID-19): advice for employers and employees by acas (Advisory, Conciliation and Arbitration Service)
Acas have advice on COVID-19 relating to work on their website.
Coronavirus guidance for Employers by Anderson Strathern
Guidance to help employers with what the law requires them to do and the further steps businesses and employers may want to consider as a matter of good practice.
New Guide on Accessible and Effective Remote Working by Inclusion Scotland
This guide draws on our longstanding experience of supporting employers to put it in place accessible, effective working practices. It includes guidance and tips on making remote working accessible.
Coronavirus Third Sector Information Hub by SCVO
This information hub will be regularly updated with official information for charities, community groups, social enterprises and voluntary organisations.
COVID-19 Guidance for Charities by OSCR Scottish Charity Regulator
This guidance brings together information charities need to know during this time and highlights other organisations who may be able to offer support.
Nonprofits: Get paid Slack plans for free by slack
As Covid-19 affects workforces across the globe, nonprofits can access free Standard and Plus upgrades for the next three months.
Wellbeing Fund by SCVO The Scottish Government’s Wellbeing Fund will support organisations across the third sector that are providing important services for people as a result of coronavirus.
How to Run Accessible Online Meetings for disabled people working and studying from home by Ability Net
Recording of the webinar and resources.
For Parents and Children
Animation & Story Book Explaining the Coronavirus to Children by INEQE Safeguarding Group
A short animation, a story book and an activity that supports you to tackle misinformation and help children understand Coronavirus.
Coronavirus Support by elsa support
Coronavirus support provides free resources for teaching staff and parents to help children cope with the current viral outbreak.
Coronavirus (COVID-19): supporting pupils, parents and teachers – learning during term 4 by the Scottish Government
Guidance to help support continuity in children and young people’s learning in Term 4, following the closure of schools in March 2020 due to COVID-19.
Dekko Comics – read online by Dekko Comics
Educational comics that turn KS2 school curriculum content into engaging comic strips, smashing motivational barriers to reading and learning. This especially includes Dyslexia and Autism.
Inclusive justice: a system designed for all by Equality and Human Rights Commision (EHRC)
As the use of video and phone hearings has been swiftly expanded by the Ministry of Justice in response to COVID-19, EHRC have released interim findings from this inquiry, to help mitigate the risks that these technologies pose to disabled people.
Research and Publications
Caring behind closed doors Forgotten families in the coronavirus outbreak by Carers UK
Carers UK’s survey into the experiences of over 5,000 current and former
carers has found that the coronavirus crisis is having a profound impact on
Coronavirus (COVID-19): supporting vulnerable children and young people – data intelligence report by the Scottish Government
This report provides a commentary about the impact of the Covid-19 outbreak on at risk children and families in Scotland in the initial weeks of the ‘lockdown’, and on the way that services are adapting and responding to the crisis
National organisations & the impact of Covid-19 by the Poverty Alliance
National organisations in the Poverty Alliance network are working to support people living on low incomes through the Covid-19 crisis and beyond. Already, they have identified a range of immediate impacts that are being felt by people and communities across Scotland.
NEW Publication: Energy impairment and disability inclusion: towards an advocacy movement for energy limiting chronic illness by Chronic Illness Inclusion Project
The aim of this report is to bring the knowledge of the 2,300 people living with chronic illness who took part in the research closer to those who make decisions about our lives.
New Snapshot Report: Impact of COVID-19 on Disability Services in Europe by The European Association of Service providers for Persons with Disabilities (EASPD).
This snapshot report provides a first set of data demonstrating the impact of the coronavirus is the field of services for disabled people.
Poverty, Inequality and COVID-19 by the Improvement Service
A brief summary of some issues and potential impact on those living in
Aberdeen City Council
Covid-19 Helpline: 0800 0304 713 (free)
Telephone: 03000 200 292 Monday to Friday, 8.30am to 5pm
British Sign Language (BSL) users can contact Aberdeen City Council direct by using contactSCOTLAND-BSL
You can use the Next Generation Text Service also known as Text Relay by dialling 18001 + the required telephone number listed above.
Covid-19 Helpline: 0808 196 3384.
Grampian Coronavirus (Covid-19) Assistance Hub
Telephone: 03456 08 12 08
Out of hours emergency telephone helplines.
British Sign Language (BSL) users can contact Aberdeenshire city Council via contactSCOTLAND-BSL, the online British Sign Language interpreting service. Find out more on the contactSCOTLAND website.
The City of Edinburgh Council
Covid-19 Helpline: 0131 200 2000
Helpline for people who are shielding: 0131 200 2388.
Social Care Direct for urgent social care: 0131 200 2324
In the evening and at weekends or public holidays, you can call Emergency Social Work: 0800 731 6969 (free from landlines)
Service for hard of hearing and deafened people
You can contact City of Edinburgh Council via Relay UK by dialing 18001 + the required telephone number free of charge but standard network rates for your phone provider may apply. Please check with your provider. More information about Relay UK.
Service for Deaf people
To use British Sign Language interpreting service free of charge to contact us, log on via ContactSCOTLAND-BSL or use their app.
Telephone: 01259 450000
British Sign Language
(BSL) users can contact us via contactSCOTLAND-BSL the on-line British Sign Language interpreting service. Find out more at http://contactscotland-bsl.org
Out of hours services emergency telephone: 01259 450000
The Social Work Emergency Duty Team is available on 01786 470500 from 4.45 pm until 9.00 am on weekdays, and all day on Saturdays, Sundays and Public Holidays, for social work emergencies only.
Dumfries and Galloway
New Covid-19 website
Support with Shielding contact: 01387 260600
Free School Meals contact: 01387 271112 or email CV19schoolmeals@dumgal.gov.uk
Telephone: 030 33 33 3000
Contact the Council via their website
British Sign Language (BSL) users can contact us by using Contact Scotland
Dundee city council
A helpline and web portal have been launched to provide lifeline support and supplies to people at risk who have been advised to shield themselves against coronavirus, but have no way to access services. The Freephone number 0300 123 1403 is for people in this category in Dundee and is open from Monday-Friday, 8am-8pm. Make a request for assistance online. Other support and helplines
Telephone: 01382 434000.
British Sign Language
Visit https://contactscotland-bsl.org/(link is external) to connect to an online interpreter using the Video Relay Service (VRS)
East Dunbartonshire council
Tel: 0300 123 4510
Out of hours emergencies: 0300 123 4510.
If you have hearing difficulties you can contact Customer Services by telephone using Text Relay (previously known as Typetalk). Our operators are trained to take calls through this service.
East Lothian council
Telephone: Call 01620 827 827
Support for British Sign Language (BSL) users
BSL users can contact us using the BSL interpreting service free of charge. Log on at ContactSCOTLAND-BSL or use the app.
Get support from your local community resilience group by Email:firstname.lastname@example.org
Telephone East Lothian’s public information line on 01875 824300 between the hours of 10 am and 3 pm, Monday to Friday.
East Renfrewshire Council
Telephone: 0141 577 3001 Email: email@example.com
Shielding enquires telephone 0141 577 3093 or email firstname.lastname@example.org
Out of Hours contacts
Online chat available from 8.45am to 4.45pm Monday to Friday, excluding public holidays.
Covid-19 Helpline: 0800 952 0330, Monday to Friday, 9 to 5pm.
If you need a helping hand with food, shopping, prescriptions, finances, personal care or anything else because of coronavirus please register here
Emergency Out of Hours telephone: 03451 55 00 99
British Sign Language (BSL)
BSL users can now contact the council using the ContactSCOTLAND-BSL app.
To find out more about the service and how to register visit contactscotland-bsl.org
For more information about support for Deaf, deafened, hard of hearing, deaf-blind and Deaf BSL users please get in touch with our Deaf Communications Service
Glasgow City Council
Telephone: 0141 287 2000
For shielding support call: 0141 276 1185 (operational 09:00 – 17:00 hours 7 days a week).
Frequently Asked Questions
The Highland Council
Covid-19 Helpline: 0300 303 1362 (free, 8am to 5pm Monday to Friday)
Requesting help whilst Shielding telephone: 01349 886669
Textphone: 01349 886665 for deaf or hard of hearing people.
Contact numbers for other services.
British Sign Language (BSL)
If you need communication support to access our services, for example British Sign Language (BSL) interpretation or lip speakers, you can either contact the booking service yourself or ask a member of staff to do this for you.
- Email email@example.com
- Phone 01349 886650 or SMS 07884 731378.
Telephone: 01475 717171
Emergency out of hours Inverclyde Council: 01475 719999
Glasgow & Partners Emergency Social Work Service: 0300 343 1505
Telephone: 0131 270 7500
Emergency social work service 0800 731 6969
British Sign Language (BSL) users
Contact us through an online sign language interpreter:
More contact details
Moray Emergency Relief Fund email: firstname.lastname@example.org for help with applications.
Grampian Coronavirus (COVID-19) Assistance Hub
Telephone: 0808 196 3384 (free, open 8am to 8pm, 7 days a week)
Emergency out of hours telephone: 03457 565656.
North Ayrshire Council
Telephone: 01294 310000
Perth and Kinross Council
Covid-19 Helpline: 0345 30 111 00 or email email@example.com
Our main contact number is 01738 475000. For Council housing enquiries, phone 01738 476000.
Text: 07824 498145
Out of hours
British Sign Language
Please visit the BSL website if you require assistance.
- Monday to Wednesday: 8am-5pm
- Thursday: 8am-8pm
- Friday: 8am-5pm
- Saturday: 9am-12noon
Online: fill out our contact form
Telephone: 01835 824 000
Emergency out of hours telephone: 01896 752 111
British Sign Language (BSL) users
Please contact us via Contact Scotland-BSL.
View this page in BSL.
South Lanarkshire Community Wellbeing helpline: 0303 123 1009
West Lothian Council
Telephone: 01506 280000
Online Contact form
Customers with specific requirements
For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Recite Me text speak software on our website.
Deaf or hard of hearing
British Sign Language (BSL) users can contact us direct by using the Contact Scotland Website
Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + 01506 280000